1. PROVIDING THE PRODUCTS  

Postage costs. The costs of postage will be as follows:

*  This is an estimated time frame to major capital cities. Please note that timeframes can be longer 

   outside the major metropolitan areas.  

** Excluding NT (4-5 days express post).

Additional details about your delivery. We use a third-party logistics company to fulfil our orders. They may use a variety of postage carriers, including but not limited to Auspost and Aramex on domestic orders and Auspost, DHL and FedEx on international orders. Once your order has been shipped you may be able to track your order using the Tracking Link sent to your email. Once we have provided the products to a postage carrier for delivery, unfortunately we are not able to advise on the progress of the delivery, and we recommend you use the respective postage carriers website and/or app for further information. 

If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, you will be provided with information about how to rearrange delivery or collection from an appropriate location.

 

If you do not re-arrange delivery. If you do not collect the products as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from an appropriate location we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract in accordance with these Terms.

We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.